1. About Us
Al Nakheel Medjool is a family-owned grower and distributor of premium Medjool dates based in the Jordan Valley. References to "we", "us", or "our" in these Terms are to Al Nakheel Medjool.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from our website. By placing an order, you confirm that the information you provide is accurate and that you have the legal authority to make the purchase.
3. Orders & Acceptance
All orders placed through the website are offers to purchase. We reserve the right to accept, decline, or limit any order, including for reasons such as product unavailability, pricing errors, suspected fraud, or shipping restrictions to your destination.
4. Pricing & Payment
- Prices are displayed in the currency shown at checkout and exclude duties or taxes where applicable.
- Payment is processed securely by our payment partner and is required in full before dispatch.
- We may change prices, products, and promotions at any time without notice.
5. Product Information
We take care to describe our products accurately, but as a natural agricultural product, the size, colour, and texture of our dates may vary slightly from one harvest to another. Imagery is for illustration; actual packaging may evolve.
6. Shipping & Delivery
Shipping timelines, fees, and available destinations are described on our Shipping & Returns page, which forms part of these Terms.
7. Returns & Refunds
Because our products are perishable food items, returns are accepted only for goods that arrive damaged, defective, or incorrectly fulfilled. Please see our Shipping & Returns policy for full details.
8. Intellectual Property
All content on this website — including text, photography, logos, and design — is owned by Al Nakheel Medjool or our licensors and is protected by intellectual-property laws. You may not reproduce, modify, or commercially use our content without our written permission.
9. Acceptable Use
- You agree not to use the website in any unlawful or fraudulent way.
- You will not interfere with the security or performance of the website.
- You will not attempt to access accounts, data, or systems that do not belong to you.
10. Limitation of Liability
To the fullest extent permitted by law, Al Nakheel Medjool will not be liable for any indirect, incidental, or consequential losses arising from your use of the website or our products. Nothing in these Terms limits liability that cannot be excluded by law, including for death or personal injury caused by negligence.
11. Governing Law
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will be subject to the exclusive jurisdiction of the courts of Amman, unless mandatory consumer-protection laws in your country provide otherwise.
12. Contact
For any questions about these Terms, please email hello@alnakheel-medjool.vercel.app.