1. Information We Collect
We collect information you provide directly to us, such as when you place an order, subscribe to our newsletter, or contact our team. This may include your name, email address, phone number, billing and shipping addresses, and payment details processed by our payment provider.
Automatically collected data
When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device identifiers, referring page, and the pages you view. We use cookies and similar technologies to remember your preferences and to measure site performance.
2. How We Use Your Information
- To process and fulfil your orders, including shipping and customer support.
- To send order confirmations, shipping updates, and service communications.
- To send marketing communications, such as our seasonal newsletter, only where you have opted in.
- To improve the website, our products, and your shopping experience.
- To prevent fraud and to comply with our legal obligations.
3. Sharing Your Information
We do not sell your personal information. We share data only with service providers we trust to operate the business — including payment processors, shipping carriers, email and analytics platforms, and tax authorities — and only to the extent necessary to deliver our service.
4. International Transfers
Because we ship globally, your information may be transferred to and processed in countries outside your own. We rely on appropriate safeguards, such as standard contractual clauses, to protect your data when it is transferred internationally.
5. Data Retention
We keep your personal information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for up to seven years for accounting and tax purposes.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You may also withdraw consent for marketing at any time using the unsubscribe link in our emails.
7. Cookies
We use strictly necessary cookies to operate the website and, with your consent, performance and marketing cookies to understand how the site is used and to personalise communications. You can manage your preferences in your browser settings at any time.
8. Children
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email.
10. Contact Us
If you have any questions about this policy or wish to exercise your rights, please email hello@alnakheel-medjool.vercel.app or write to us at our Jordan Valley estate.